Privacy Policy

1. Introduction

Cretisoft (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, websites, and services (collectively, the “Services”).

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, encrypted password)
• Profile information and preferences
• Payment and billing information
• Communications with us (support requests, feedback)

2.2 Automatically Collected Information

When you use our Services, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, time spent, interaction patterns)
• Technical data (IP address, browser type, app version)
• Location information (if you grant permission)
• Crash reports and performance data

2.3 Third-Party Information

We may receive information about you from third-party services (social media platforms, analytics providers, advertising networks) when you connect your accounts or interact with our Services through these platforms.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and promotional offers
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or illegal activities
• Personalize and improve user experience
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and storage providers
• Analytics and performance monitoring services
• Payment processing services
• Customer support platforms
• Marketing and advertising services

4.2 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities, including:

• Comply with legal process or government requests
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property
• Investigate potential violations of law

4.3 Business Transfers

In connection with any merger, acquisition, or sale of company assets, user information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure server infrastructure
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Restriction: Request restriction of processing
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

8. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Services

Our Services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you access through our Services.

We may also integrate with third-party services (such as social media platforms, analytics providers, or advertising networks) that have their own privacy policies governing the collection and use of your information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. These technologies help us:

• Remember your preferences and settings
• Analyze how our Services are used
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our Services.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your personal information in accordance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Regulatory Compliance

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including:

• General Data Protection Regulation (GDPR) - European Union
• California Consumer Privacy Act (CCPA) - United States
• Personal Data Protection Act - Vietnam
• Apple App Store Guidelines
• Google Play Store Requirements